The terms and conditions cover how we handle payments, cancellations, refunds, insurance and responsibility for our tours.
These terms and conditions are included on the tour booking form and can also be sent to you on request.
Deposit and Payment
- A deposit of 25% of the tour cost is due at the time of booking. This, along with a completed booking form, will secure your booking;
- We shall then be back in touch 90 days before your tour begins to confirm the tours departure, and organise the balance payment. This would also be the point for you to book your flights for the tour (if relevant).
- Payment is generally accepted in Australian Dollars ($AU). For some of our international tours, the currency may be ($USD). We also have a Inala UK company where we accept £GBP for UK guests.
Cancellation and Refund Policy
Cancellations with short notice are often difficult to re-book due to the long lead time most clients require to secure reservations. In addition, considerable time and expense is incurred to Inala when designing, liasing, booking and altering tours and if cancellations are required there are further administration expenses when cancelling all the arrangements.
Therefore, we strongly recommend that you arrange travel insurance to cover you for any financial losses incurred for cancellation due to unforeseen circumstances.
- Cancellation any time after the deposit is paid incurs loss of the full deposit. If, however, we can fill your place on the tour, and recoup deposit funds paid to accommodation and other service providers, we may be in a position to reallocate some of your deposit to another tour booking if you so wish. Such requests are dealt with on a case-by-case basis.
- Cancellations between 90-46 days prior to departure incur a cancellation fee of 50% of the tour cost.
- Cancellations 45 days or less prior to departure incur a cancellation fee of 100% of the tour cost (i.e. no refund).
- If Inala Nature Tours need to cancel a group tour due to undersubscription, then Inala will refund you all payments made to Inala by you for that tour.
Responsibility
For and in consideration of the opportunity to participate in the tour, each tour participant agrees to release, indemnify, and hold harmless Inala Nature Tours (hereafter referred to as INT), their agents, servants, employees, shareholders, officers, directors, attorneys, and contractors. INT acts only as an agent for the passenger in regard to travel, whether by railroad, motorcar, motorcoach, boat, aeroplane, or other means, and assumes no liability for injury, damage, loss, accident, delay, or irregularity caused by defect in such vehicles or for any reason whatsoever, including the acts, defaults, or bankruptcies of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour.
INT accepts no responsibility for losses or additional expenses due to delay or changes in air or other services, sickness, weather, strike, war, quarantine, pandemic or other causes outside our control. The tour participant shall bear all such losses and expenses. Baggage is at owner's risk entirely.
INT reserves the right to substitute hotels of similar category for those indicated and to make any changes in the itinerary where deemed necessary for whatever reason.
INT reserves the right to decline to accept or to retain any person as a member of any tour.
Participants should prepare for the tour by reading the detailed itinerary, the information bulletin, and other pertinent material provided by INT. If you have questions about the physical requirements of a tour, please contact our office for further information. Participants should be in appropriate health for the level of activity involved in the tour and if necessary should consult a physician before undertaking a tour. Each participant is responsible for bringing appropriate clothing and equipment, as recommended in the correspondence provided by INT.
Travel Insurance
We offer a personalised service for our clients, who often make reservations with us well in advance. Cancellations with short notice are difficult to re-book because of the long lead time most clients require to secure reservations. In addition, considerable time and expense is incurred to Inala when designing, booking and altering tours and if cancellations are required there are further administration expenses when cancelling all the arrangements.
Tours within Australia
We strongly recommend that you arrange travel insurance when booking any length of trip, to cover you for any financial losses incurred for cancellation due to unforeseen circumstances.
International Tours
Tours outside of Australia. Comprehensive Travel Insurance is a requirement for all tour participants.